We are sure you will love your gorgeous Fern & Willow purchase.  However, if you are not completely happy, we offer a refund or exchange within 14 days of your purchase.

 

If you do want to return an item, it needs to be unused and in its original condition and packaging.  To return your product, simply post it (along with a copy of the original order) to:

 

Fern and Willow

14 Bassett Green Drive

Southampton

SO16 3QG

 

The small print:  You will have to pay your own shipping costs which are non-refundable - for returning your item.

 

Once we've recieved and inspected your return, we will email you straight away to let you know.

 

Provided you are approved, we'll automatically credit your original method of payment.  The time it takes to appear in your account will vary, depending on your card issuer.

Please allow 3 - 5 working days.