© 2018 by Fern & Willow. 

Southampton UK 

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SHIPPING & RETURNS

Shipping Policy

For all the standard range, please select standard shipping and allow 3 - 5 working days for delivery.  For bouquets, wreaths and bespoke items, you will need to select fragile delivery at checkout to ensure your arrangement has a safe journey, these items are also made to order so allow 2 - 3 weeks.


Return & Exchange Policy

We are sure you will love your gorgeous Fern & Willow purchase.  However, if you are not completely happy, we offer a refund or exchange within 14 days of your purchase.

 

If you do want to return an item, it needs to be unused and in its original condition and packaging.  To return your product, simply post it (along with a copy of the original order) to:

 

Fern and Willow

14 Bassett Green Drive

Southampton

SO16 3QG

 

The small print:  You will have to pay your own shipping costs which are non-refundable - for returning your item.

 

Once we've received and inspected your return, we will email you straight away to let you know.

 

Provided you are approved, we'll automatically credit your original method of payment.  The time it takes to appear in your account will vary, depending on your card issuer.